NATURE OF WORK

This position provides operational and administrative support to the General Duty Watches of the Fort St. John RCMP Detachment. This includes but is not limited to: word processing and transcription services; data entry; filing including maintaining and monitoring operational records filing systems utilizing various RCMP software programs; utilizing the Canadian Police Information Centre (CPIC) and making applicable entries, removals, and modifications ensuring CPIC policy is adhered to; and scoring files in adherence to Uniform Crime Reporting (UCR) policies.  The incumbent will also respond to inquiries from the public and other agencies and assist with telephone and reception services when required. The position requires initiative and the ability to exercise independent judgment. Flexible hours and shift work required.

SUPERVISION RECEIVED

Works under the supervision of the Court Liaison Clerk in conjunction with the RCMP Support Manager.

SUPERVISION EXERCISED

None

KEY RESPONSIBILITIES

• Provides administrative and operational support to the detachment and ensures that duties are performed in accordance with RCMP Policy.
• Monitors various action items for the assigned Watch and notifies the Watch Commander in a timely fashion of items requiring immediate attention or follow-up.
• Monitors, reviews, and processes initial complaints through PRIME HNEW queue.
• Checks pending and completed complaint queues periodically for outstanding file entries.
• Ensures UCR scoring codes are completed for statistical purposes and corrects if necessary.
• Receives and reviews file update materials and makes the necessary additions and modifications in PRIME/CPIC etc.
• Maintains operational records filing systems.
• Reviews purging lists and ensures files are purged, when necessary, as per RCMP policy.
• Processes enquiries from outside agencies for information on incidents for which an insurance claim has been made.
• Responsible for CPIC entries, removals, and modifications.
• Assists the Watch Commander by fielding inquiries from the general public, other police agencies, provincial, federal and outside agencies.
• Composes letters and memos, types forms and correspondence using word processing software and email.
• Transcribes sensitive dictation and statements from audio and video recordings.
• Compiles and prepares court documents and disclosure packages.
• Communicates with officers via police radio equipment.
• May provide back-up or assistance by performing front counter or receptionist duties.
• May assist in training temporary or junior personnel.
• May serve on various employee or other committees.

PERFORMANCE FACTORS

REQUIRED QUALIFICATIONS, LICENSES, CERTIFICATES & REGISTRATIONS, KNOWLEDGE, ABILITY & SKILLS:

• Completion of Grade 12, or GED equivalent or combination of education and experience.
• Certificate in Office Administration, Business Management/Administration or a related field and/or equivalent combination of training and experience.
• Demonstrated computer skills in Microsoft Office Suite (Outlook, Word, Excel).
• Valid Class 5 BC Driver’s License.
• Ability to pass and maintain a RCMP enhanced security clearance.
• Two years’ experience working in a police environment (preferred).
• Excellent interpersonal skills and the ability to present a neat appearance.
• Accurate keyboarding skills with a minimum of 50 words per minute.
• Ability to work shift work or flexible working hours.
• Ability to maintain harmonious relationships with all members of the public, and other staff members and act courteously, professionally, and tactfully.
• Ability to work well within a team environment.
• Knowledge of Municipal Bylaws, Provincial and Federal Statutes, Criminal Code and Motor Vehicle Act.
• Familiarity with methods, techniques and practices regarding records and information management systems.
• Ability to liaise and deal effectively with internal and external contacts and to communicate tactfully and effectively orally and in writing.
• Thorough knowledge of the rules, regulations, polices and procedures applicable to maintaining RCMP files and records.
• Proven ability to learn and work with new computer systems and software programs.
• Proven ability prioritizing and coordinating a demanding workload under minimal supervision.
• Ability to maintain accuracy while working with continuous interruptions and adapting to changing priorities.
• Ability to exercise sound judgment and provide solutions to problems.

GENERAL TOOLS AND EQUIPMENT USED

Tools and equipment used are consistent with duties related to the clerical functions for the department. Tools and equipment may include, but are not limited to: computer, scanner, calculator, photocopier, RCMP radio system, facsimile machine, postage meter machine, and switchboard. Additionally, the employee may train, under supervision, on a variety of other specialized tools/equipment consistent with the employment in the department functions.

GENERAL

Formal application, rating of education and experience, oral interview and reference check, criminal record check, and other job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

This is a position in the BC General Employees’ Union.