About the City of Fort St. John

With a population of 23,900, the City of Fort St. John, British Columbia, is the largest city in Northeastern BC. Fort St. John is not only the largest city in the Northeast Region of BC; it is also the largest city in British Columbia situated along the world-famous Alaska Highway. Fort St. John is “The Energetic City” for good reason. The title reflects not only our large resource base of oil, natural gas, forestry and agriculture, but also the vitality of our residents. Fort St. John is a great place for families, and for people who love nature, to enjoy the great outdoors all year round.

We are committed to shaping the future of this dynamic city, where innovation meets tradition, and where our ideas and contributions truly matter. We offer a supportive and inclusive work environment, competitive compensation packages, and ample opportunities to grow and elevate your career.

To read more about us, please visit fortstjohn.ca.

About the Opportunity

The City of Fort St. John is seeking a full-time Program and Services Manager to join our Community Services Department. This position operates on a 35-hour work week and is based in Fort St. John, B.C.

Reporting to the Director of Community Services, the Program and Services Manager is responsible for the planning, implementation, and evaluation of recreational programs, community events, and facility services. The role provides strategic and day-to-day leadership to program and facility staff, ensures effective service delivery, and supports a welcoming and safe environment across multiple city locations.

Key Responsibilities

• Lead program and event planning, community engagement, and recreational services delivery.

• Supervise, mentor, and support staff, ensuring alignment with Collective Agreement provisions and organizational values.

• Collaborate with community partners and internal stakeholders to design and deliver inclusive and responsive programs.

• Oversee recruitment, onboarding, scheduling, and performance management of staff, volunteers, and contractors.

• Ensure programs and operations meet safety, accessibility, and regulatory standards.

• Contribute to strategic planning and develop policies to improve service quality and operational efficiency.

• Prepare reports, funding applications, and public communications; represent the City at events and meetings.

• Monitor budgets, pursue cost efficiencies, and support grant applications and revenue-generating initiatives.

• Champion customer service excellence and foster a respectful and safe workplace culture.

• Participate in emergency response planning, and ensure compliance with OHS and WorkSafeBC regulations.

• Flexibility to work evenings, weekends, and holidays as required.

About You

To be successful in this role, you will have:

• A post-secondary degree in Recreation Management, Sport Administration, Public or Business Administration, or a related field.

• At least three (3) years of managerial experience in a similar setting, or five (5) years in a supervisory capacity, preferably in municipal government.

• A valid BC Class 5 Driver’s License.

• The ability to pass and maintain a Police Information Check (Vulnerable Sector).

• Ability to obtain Intermediate Standard First Aid, CPR-C, and AED certification.

Additional qualifications that will support your success:

• Strong leadership and interpersonal skills with a demonstrated ability to build and lead effective teams.

• Proven experience in developing community-based programs and managing events.

• Sound knowledge of public sector operations, customer service best practices, and applicable legislation.

• Proficiency in Microsoft Office and facility management or point-of-sale software.

• Experience managing budgets, grants, and community partnerships.

We are seeking a collaborative and community-minded professional with a passion for service and innovation. Your ability to lead programs that reflect diverse community interests while ensuring safety, inclusion, and operational excellence will set you apart.

Note: The successful candidate will be required to complete a Police Information Check (Vulnerable Sector).

About the Benefits

As recognition for all your hard work and determination, you can look forward to receiving a salary of $104,060-$115,623/yr, plus the following benefits:

• Comprehensive relocation assistance
• Compressed work week and flexible hours
• Northern Travel Allowance Benefit of $5000 for tax purposes
• Employer-paid extended health care and dental plan
• Municipal pension plan
• $1000 annual Health & Wellness Spending Account 
• Company vehicle provided
• 4 weeks of vacation to start 
• 10 days in lieu of overtime 
• Robust learning and development program
• Regular company and team social activities
• Employee and Family Assistance Program

If you have the skills necessary to bring success to the role, then we invite you to apply today!