ESS Reception Centre Manager, Auxiliary on Call Term, JP2025-41
Job No:
202541
Location:
Fort St. John
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POSITION TITLE: DEPARTMENT: SALARY: TERM: |
EMERGENCY SUPPORT SERVICES RECEPTION CENTRE MANAGER $26.50 /hour as per BCGEU Collective Agreement May 5, 2025 - September 27, 2025 |
An Emergency Support Services (ESS) Reception Centre Manager (RCM)provides coordination to volunteers and workers called upon to supports to those evacuated by an emergency event and works closely with ESS Director, EMCR, external agencies and other host communities.
In the event the City establishes an emergency reception centre an ESS RCM would be called upon to initiate the call out procedure, receive a briefing from supervisor, operationalize applicable components of Emergency Support Services Program, brief ESS representatives to be ready to assist evacuees to register and provide timely short- term basic need supports utilizing the Ministry of Emergency Management and Climate Readiness (EMCR) Evacuee Registration and Assistance tool (ERA) in accordance with established guidelines and procedures.
This position must have the ability to organize, lead and show a high level of compassion, remain calm and supportive, within a fast-paced environment and must generate an environment that is inclusive and culturally safe.
The position will be required to perform on call work with short notice and the ability to work varied and flexible hours, including evenings and weekends to be in attendance during emergency activation.
SUPERVISION RECEIVED
Works under the supervision of the Emergency Support Services Director.
SUPERVISION EXERCISED
Exercises supervision over volunteers and other staff within a reception centre, either directly or through the ESS Director.
KEY RESPONSIBILITIES
- Initiates call out procedures
- Upholds the established guidelines, procedures and policies of EMCR and City of Fort St John
- Sources other support agency to set up in the reception centre or an external agency, as necessary
- Utilizes the Ministry of Emergency Management and Climate Readiness Evacuee Registration and Assistance tool (ERA) to deliver supports or
- Utilizes paper-based ESS forms in the event of a system outage
- Maintains a supportive and calm demeanor at all times of high stress towards evacuees, volunteers and staff
- Participate on coordination calls with EMCR, external agencies or other host ESS communities
- Prepares daily briefing meeting and notes
- Ensures volunteer and staff are looking after their own needs within a reception centre Eg. Taking breaks
- Sets and fulfills reception centre shifts
- Sets and communicates reception centre operational hours
- Completes required paperwork for additional resources and expenditures
- Retains detailed records of items purchased
- Prepares daily situation reports to EMCR
- Responds to afterhours calls
- Complies with operational guidelines and procedures
- Performs other related duties as assigned.
PERFORMANCE FACTORS
- Knowledge, Ability and Skills
- Customer Service
- Quantity of Work
- Cooperation
- Reliability
- Attendance and Punctuality
- Compliance
- Health & Safety
REQUIRED QUALIFICATIONS, KNOWLEDGE, ABILITY AND SKILL
- Previous emergency response experience within a reception centre
- EMRG 1635- Introduction to Evacuee Registration and Supports (ERA)
- A basic or personal BCeID is required to access the online ERA portal
- Proficient in the use Evacuee Registration & Assistance System (ERA) tool
- JIBC EMRG 1600 - Intro to ESS
- JIBC EMRG 1610 - Intro to Reception Centres
- JIBC EMRG 1615 - Registration and Referrals
- JIBC EMRG 1622 - Evacuation Registration and Assistance (ERA) for Management
- Well-developed leadership and organizational skills
- Passionate about assisting others in times of need
- Strong attention to detail and customer service skills
Education that would be an asset include;
- PSLV (Public Safety Lifeline Volunteer).
- JIBC EMRG 1607 - Level One ESS
- JIBC EMRG 1612 - Intro to Group Lodging
- ICS (Incident Command System) training
- Conflict Resolution Training
- Psychological First Aid
- Computer literacy, utilizing word processing, spreadsheet, email and the internet
- Ability to effectively convey, understand and follow oral and written instructions
- Ability to complete forms accurately and legibly.
- Ability to enter data accurately and efficiently.
- Ability to work in a high stress, fast paced environment.
- The successful candidate must be able to pass and maintain a clear Police Information Check - Vulnerable Sector
- Must ensure a high level of confidentiality, integrity and professionalism, along with superior interpersonal and customer service skills at all times.
GENERAL TOOLS AND EQUIPMENT USED
- Computers and software, including laptops, tablets,
- Office related equipment including printers, photocopiers, folders, scanners, paper, and other related equipment
- Communication tools including phones, mobile devices and two-way radios
GENERAL
Formal application, rating of education and experience, oral interview and reference check, police information check, and other job related assessments may be required.
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related and/or a logical assignment to the position.
This is a position in the BC Government and Service Employee’s Union.