ESS Representative, Auxiliary on Call Term, JP2025-40
Job No:
202540
Location:
Fort St. John
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POSITION TITLE: SALARY: TERM: |
EMERGENCY SUPPORT SERVICES REP $25.00 /hour as per BCGEU Collective Agreement May 5, 2025 - September 27, 2025 |
NATURE AND SCOPE OF WORK
An Emergency Support Services (ESS) Representatives provides supports to those evacuated by an emergency event by completing the necessary documentation to register people utilizing the Ministry of Emergency Management and Climate Readiness (EMCR) Evacuee Registration and Assistance tool (ERA) in accordance with established guidelines and procedures.
In the event the City establishes an emergency reception centre an ESS representative would be called upon to attend the reception centre to meet with evacuees to provide timely registration to provide short- term basic need supports.
This position must have the ability to show a high level of compassion, remain calm and supportive when dealing with people in heightened emotional states, within a fast-paced environment and must generate an environment that is inclusive and culturally safe.
The position will be required to perform on call work with short notice and the ability to work varied and flexible hours, including evenings and weekends to be in attendance during emergency activation.
SUPERVISION RECEIVED
Works under the supervision of the Emergency Support Services Director or designated Emergency Support Services Reception Centre Manager.
SUPERVISION EXERCISED
This position does not supervise others, however is required to work cooperatively with volunteers or other staff within a reception centre.
KEY RESPONSIBILITIES
- Interviews those displaced by the emergency or disaster
- Utilizes the Ministry of Emergency Management and Climate Readiness Evacuee Registration and Assistance tool (ERA) to deliver supports or
- Utilizes paper-based ESS forms in the event of a system outage
- Refers evacuees to other supports in the reception centre or an external agency, as necessary
- Maintains a supportive and calm demeanor at all times of high stress towards evacuees, volunteers and staff
- Complies with operational guidelines and procedures
- May complete other reception centre tasks as required such as Meet & Greet, Logistics, and planning
- Performs other related duties as assigned.
PERFORMANCE FACTORS
- Knowledge, Ability and Skills
- Customer Service
- Quantity of Work
- Cooperation
- Reliability
- Attendance and Punctuality
- Compliance
- Health & Safety
REQUIRED QUALIFICATIONS, KNOWLEDGE, ABILITY AND SKILL
- Previous emergency response experience within a reception centre
- EMRG 1635- Introduction to Evacuee Registration and Supports (ERA)
- A basic or personal BCeID is required to access the online ERA portal
- Proficient in the use Evacuee Registration & Assistance System (ERA) tool
- JIBC EMRG 1600 - Intro to ESS
- JIBC EMRG 1610 - Intro to Reception Centres
- JIBC EMRG 1615 - Registration and Referrals
- Passionate about assisting others in times of need
- Strong attention to detail and customer service skills
- Computer literacy, utilizing word processing, spreadsheet, email and the internet
- Ability to effectively understand and follow oral and written instructions
- Ability to complete forms accurately and legibly.
- Ability to enter data accurately and efficiently.
- The successful candidate must be able to pass and maintain a clear Police Information Check - Vulnerable Sector
- Must ensure a high level of confidentiality, integrity and professionalism, along with superior interpersonal and customer service skills at all times.
GENERAL TOOLS AND EQUIPMENT USED
- Computers and software, including laptops, tablets,
- Office related equipment including printers, photocopiers, folders, scanners, paper, and other related equipment
- Communication tools including phones, mobile devices and two-way radios
GENERAL
Formal application, rating of education and experience, oral interview and reference check, police information check, and other job related assessments may be required.
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related and/or a logical assignment to the position.
This is a position in the BC Government and Service Employee’s Union.